1. About these terms
QR Menu (“QR Menu”, “we”, “us”) provides online software for cafés, restaurants and shops in Cambodia. “You” means the business that creates an account and anyone who uses the account on its behalf, such as managers, staff and cashiers.
By creating an account or using the service, you agree to these terms. If you use QR Menu for a business, you confirm that you are allowed to accept these terms for it.
2. Your account
- Give us accurate details when you sign up, including a working email address and phone number, and keep them up to date.
- Keep your password private. You are responsible for everything done with your account, including by staff you invite.
- The account owner decides which staff can use the account and what each role can do. Remove staff who no longer work for you.
- Tell us straight away at [email protected] if you think someone has used your account without permission.
3. Plans
We offer a Free plan and paid plans. What each plan includes, such as the number of menu items, staff accounts and features, is shown on our pricing page and in your account under Plan & Billing.
You can upgrade or downgrade at any time. If you move to a plan with lower limits, menu items or staff accounts above the new limit are unpublished or switched off, starting with the newest. Nothing is deleted, and it comes back when you upgrade again.
We may change plans and prices. A price change for a paid plan applies from your next billing period, and we will tell you before it does.
4. Payment and billing
- Prices are in US dollars (USD). Paid plans are billed monthly, every 3 months or yearly, in advance. Longer periods may include a discount.
- We accept payment by KHQR through ABA PayWay. You can pay from ABA Mobile or any bank app that supports KHQR. We never see or store your bank login or card details.
- A new paid plan, or a change to a paid plan, starts as soon as your payment is approved by the bank. We email a receipt to the account owner for every payment.
- Renewal invoices are issued up to 7 days before the current period ends. If an invoice is not paid by its due date, you have a grace period of 7 days. If it is still unpaid 14 days after the due date, your public menu and paid features are paused until you pay.
- When you change plan in the middle of a paid period, unused time on your current plan is credited against the new invoice.
5. Refunds and cancellation
You can cancel any time by moving to the Free plan in Plan & Billing or by emailing us. Cancelling stops future renewals. Your paid features stay active until the end of the period you have already paid for.
Payments for a period that has started are not refundable, except in these cases:
- you were charged twice for the same invoice, or charged an amount that was not due;
- a payment was taken but your plan was not activated, and we cannot fix it within 3 business days;
- the service was unavailable for more than 3 days in a row because of a fault on our side.
To ask for a refund, email [email protected] within 30 days of the payment with your invoice number and the transaction ID from your bank app. Approved refunds are sent back to the account that paid, normally within 14 business days, depending on the bank.
6. Your menu, your customers
- You own the content you add, such as your menu, photos, logo and prices. You allow us to store and display it so we can run the service, for example on your public menu page and QR codes.
- You are responsible for your menu being accurate, including prices, availability, taxes and allergy or ingredient information.
- Orders and bookings that customers send through your menu are between you and your customer. You are responsible for accepting, preparing, delivering and charging for them.
- You may only upload content that you have the right to use and that is legal in Cambodia.
7. Sales and finance records
The point of sale, sales reports, income and expenses and payroll tools help you keep records. They are not tax, accounting or legal advice. You are responsible for checking your records and for meeting your own tax and employment obligations.
Sales made while a device is offline are stored on that device until it reconnects. Do not clear the browser's data on a till that still has unsynced sales.
8. Acceptable use
You must not use QR Menu to:
- sell or promote anything illegal, or publish misleading, offensive or infringing content;
- send spam or collect customer data for purposes they have not agreed to;
- try to access other accounts or data, test or break our security, or overload the service;
- copy, resell or rebuild the service without our written permission.
9. Availability and changes
We work to keep QR Menu available all the time, but we cannot promise it will never be interrupted, for example during maintenance or problems with internet providers or banks. We may improve, change or remove features. If a change takes away a major feature of a paid plan, we will tell you in advance.
10. Liability
The service is provided “as is”. To the extent the law allows, we are not liable for indirect losses such as lost profit, lost sales or lost data. Our total liability for any claim is limited to the amount you paid us in the 3 months before the claim. Nothing in these terms limits liability that cannot be limited by law.
11. Suspension and closing accounts
We may suspend or close an account that seriously or repeatedly breaks these terms, does not pay, or puts other users or the service at risk. Where we can, we will warn you first and give you time to fix the problem.
You can ask us to close your account at any time. After an account is closed, you can ask for a copy of your menu and sales data within 30 days.
12. Governing law
These terms are governed by the laws of the Kingdom of Cambodia. We will first try to settle any disagreement with you directly and in good faith. If we cannot, it will be decided by the competent courts of Phnom Penh.
13. Changes to these terms
We may update these terms. We will show the new date at the top of this page and, for important changes, tell account owners by email or in the app at least 14 days before they apply. If you keep using QR Menu after that, you accept the new terms.
These terms are available in English, Khmer and Chinese. If the versions differ, the English version applies.
14. Contact us
Questions about these terms, billing or refunds: [email protected]. You can also chat with us on Telegram from our website.